Last updated: October 5, 2026
Meisa ("we", "our", or "us") is operated by Ertiqah. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our behavioral email automation platform and related services.
When you create an account, we collect your name, email address, company name, and password. If you upgrade to a paid plan, we collect billing information through our payment processor (we do not store credit card numbers directly).
When you integrate Meisa with your product, you send us event data about your end users (e.g., email addresses, behavioral events, user properties). This data is used exclusively to power your email automations and analytics.
We collect information about how you use Meisa, including pages visited, features used, and actions taken within the platform. This helps us improve the product.
We process your end users' behavioral event data solely to trigger and deliver email automations on your behalf. We act as a data processor for your end-user data; you remain the data controller. We do not sell, rent, or share your end-user data with third parties for their marketing purposes.
We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. While no system is 100% secure, we take reasonable steps to protect your information.
We retain your account data for as long as your account is active. If you delete your account, we will delete your data within 30 days, except where retention is required by law. End-user event data is retained for the duration specified in your plan settings.
We use select third-party services to operate Meisa. These providers are contractually bound to protect your data and use it only as instructed:
If you connect your own email provider (your own Amazon SES account, SendGrid, Mailgun or Resend), we send your emails and the recipient data they need through that provider under your account.
You have the right to access, correct, or delete your personal data. You can also request a copy of your data or object to certain processing activities. To exercise these rights, contact us at the email below.
If you are located in the European Economic Area, you may have additional rights under the GDPR, including the right to data portability and the right to lodge a complaint with a supervisory authority.
We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies for advertising purposes. Analytics cookies, if used, are first-party and anonymized.
We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on our website. Continued use of Meisa after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, contact us at: [email protected]